Returns & Exchanges

Returns & Exchanges

We want you to be completely satisfied with your purchase.

If for any reason you are not happy with your item, you may return it within 14 days of receiving the order.

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Return Conditions

• Items must be unused, unaltered, and returned in their original packaging.

• Return shipping is at the customer’s expense. Shipping fees are non-refundable.

• Returns without prior notice may not be accepted.

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How to Request a Return

1. Contact us at support@danielfrantzen.com and provide your order number and the reason for the return.

2. We will confirm your return request and provide return instructions.

3. Once your return is received and approved, a refund will be issued to your original payment method within 7 business days.

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Exchanges

We do not offer direct exchanges. If you would like a different item, please return the product and place a new order.

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Custom & Made-to-Order Items

Due to the handcrafted nature of our products, customized or made-to-order items are non-refundable unless defective or damaged upon arrival.

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Return Address

Returns must be sent to the address provided in your confirmation email. Please do not return items without contacting us first.